AWS Support Plans SLA

AWS Support & Enterprise Features

Technical Account Managers, proactive guidance, SLAs.

Support Plans Comparison

Basic (FREE):
- Documentation/billing forums
- 5 AWS re:Post questions/month

Developer ($29):
- Email support, general guidance
- 24x7 email (12hr response)

Business ($100+):
- 24x7 phone/chat (1hr critical)
- Trusted Advisor (full)
- 3rd party software support

Enterprise:
- TAM dedicated support
- Support Concierge (monthly review)
- 15min critical response

Enterprise Tools

• Well-Architected reviews
• HealthDashboard (service health)
• ProServe credits (Enterprise)